Frequently Asked Questions
Is TS Healthcare LTD regulated?
Yes, we are fully regulated by the Care Quality Commission (CQC), ensuring that all services meet rigorous care and safety standards.
Are your staff qualified and vetted?
Absolutely. All staff are enhanced DBS-checked, fully trained, and undergo continuous professional development.
How quickly can you respond to emergency care needs?
Our emergency response team is available 24/7, with a placement fulfilment rate of 98% within 4 hours.
Do you provide services nationwide?
Yes, we operate across the UK, including nationwide secure transport and staffing support.
π‘ Childrenβs Homes & Child Services
What makes your children’s homes different?
Our homes are trauma-informed, providing 24/7 support in a nurturing environment that prioritises emotional wellbeing, education, and safeguarding.
How do you ensure the safety of children in your care?
We maintain a 99.2% safeguarding compliance rate, with constant supervision, structured care plans, and rigorous staff oversight.
π©Ί Domiciliary & Palliative Care
What kind of home care services do you provide?
We offer personal care, meal support, medication assistance, and dignified end-of-life palliative care tailored to individual needs.
Can I arrange flexible care packages?
Yes, we provide hourly, daily, or full-time care options to suit each client’s lifestyle and health condition.
π§ Complex Care (TDDI)
What conditions are supported under complex care?
Our TDDI services cover neurological conditions, mobility challenges, PEG feeding, and ventilator care, delivered by nurse-led teams.
Do you work with GPs and clinical teams?
Yes, we take a multidisciplinary approach, working closely with GPs, community nurses, and family carers.
π¨βπ©βπ§ CAFSS (Children & Families Support Services)
What is CAFSS and who is it for?
CAFSS supports families in crisis or transition, offering mentoring, parenting support, and early intervention to keep families strong and safe.
Is the support tailored to each family’s situation?
Yes, we create customised support packages to address each family’s specific needs and risk factors.
ποΈ Supported Living
Who is eligible for your supported living services?
Our supported living is ideal for adults with learning disabilities, autism, mental health needs, or those transitioning from other care services.
Do residents have 24/7 support?
Yes, depending on needs, we provide 24/7 or floating support, focused on independence and empowerment.
π§ Mental Health Services
What kind of mental health support do you offer?
We offer crisis intervention, community rehabilitation, and person-centred therapy, supporting recovery and reintegration.
Is your mental health support available in emergencies?
Yes, our crisis teams are available around the clock to provide immediate, structured support.
π Secure Transport
Who can use your secure transport services?
We transport individuals with mental health, safeguarding, or medical needs, using trained staff and GPS-tracked vehicles.
Is secure transport available 24/7?
Yes, we offer round-the-clock transport services with national coverage.
π₯ Staffing & Crisis Solutions
Can you provide temporary or emergency staff to healthcare providers?
Absolutely. We have a pool of 50+ vetted professionals, ready to fill emergency or short-term placements with minimal notice.