Privacy Policy

Effective Date: 03/06/2025

Last Updated: 03/06/2025

1. Introduction

TS Healthcare LTD (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of all personal information we process. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard personal data, in accordance with the Data Protection Act 2018 (DPA), the UK General Data Protection Regulation (UK GDPR), and relevant healthcare standards including guidance from the Care Quality Commission (CQC) and the Information Commissioner’s Office (ICO).

2. Who We Are

TS Healthcare LTD is a UK-registered healthcare provider specialising in:

Children’s Homes & Child Services
Domiciliary and Palliative Care
Complex Healthcare (TDDI)
Children and Families Support Services (CAFSS)
Supported Living
Mental Health Support
Secure Transport Services
Healthcare Staffing & Emergency Crisis Solutions

Our services are regulated by the CQC and our staff are fully trained and vetted, including enhanced DBS checks. We work with local authorities, councils, the NHS, and private clients across the UK.

3. What Data We Collect

We collect and process the following types of personal data depending on your relationship with us (e.g. service user, client, employee, applicant, contractor, or supplier):

A. Service Users and Clients

Full name, address, contact details
Date of birth, gender
NHS number (if applicable)
Medical history and care needs
Mental health information
Social care records
Risk assessments and safeguarding information
Consent forms and legal documentation
Photographs (with consent)

B. Staff, Contractors, and Applicants

Name, address, and contact details
CVs, employment history, and qualifications
References and right-to-work checks
Enhanced DBS and safeguarding records
Occupational health reports
Emergency contact information
Bank and tax information (for payroll)
Training and professional development records

C. Website and Communications

IP addresses and browser types
Cookies and analytics data
Contact form submissions
Communication logs
Feedback and testimonials (when consent is given)

4. How We Collect Data

We collect data in the following ways:

Directly from individuals (e.g., through forms, phone calls, visits, and emails)
From healthcare professionals or referring organisations
From local authorities and councils
From background checks (e.g., DBS)
Automatically via our website and IT systems

5. Legal Basis for Processing

We process personal data only where there is a legal basis to do so, including:

Consent (where applicable)
Contractual necessity
Legal obligation
Vital interests (e.g., safeguarding)
Public task (e.g., care delivery under statutory duty)
Legitimate interests, balanced with data subject rights

Special category data, such as health or biometric data, is processed under Article 9(2) of the UK GDPR with additional safeguards in place.

6. How We Use Personal Data

We use personal data to:

Deliver safe and high-quality care services
Conduct health assessments and care planning
Communicate with families, professionals, and regulators
Monitor, review, and improve service delivery
Fulfil legal, regulatory, and safeguarding responsibilities
Manage staffing, payroll, and internal HR
Respond to enquiries and complaints
Maintain security and record-keeping compliance

7. Sharing and Disclosing Data

We may share data with:

Healthcare professionals and GPs
Local authorities and safeguarding teams
NHS Trusts and clinical commissioning groups (CCGs)
Emergency services (when necessary)
CQC, ICO, and other regulators
Approved contractors or partners (under strict agreements)
Payroll and HR providers
Legal or insurance advisors
Law enforcement or government bodies (if required by law)

All third-party providers are bound by contractual data protection obligations.

8. International Transfers

We do not transfer personal data outside the UK unless adequate safeguards are in place in compliance with UK GDPR standards.

9. Data Retention

We retain data only as long as necessary for the purposes collected, or as required by law or regulation. Retention periods include:

Service user records: Up to 8 years (or longer for minors)
Employee data: 6 years post-employment
Recruitment records: 6 months (if unsuccessful)
Financial records: 6 years

After the retention period, data is securely deleted or anonymised.

10. Data Security

We employ robust security measures including:

Encrypted electronic records
Secure password-protected systems
Role-based access control
Physical security at all premises
Regular staff training in data protection
Incident response protocols

11. Your Data Rights

Under the UK GDPR, individuals have the right to:

Access their personal data
Rectify inaccurate or incomplete data
Erase data (“right to be forgotten”)
Restrict or object to processing
Data portability (in applicable contexts)
Withdraw consent at any time (where consent was the legal basis)
Lodge a complaint with the ICO

To exercise your rights, please contact us at:

📧 Email: admin@tshealthcare.co.uk
📞 Phone: 01902 271 956
📍 Address: TS Healthcare LTD 11 Waterloo Rd,
Wolverhampton,
WV1 4DJ

12. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience, monitor usage patterns, and improve services. For more details, see our [Cookie Policy].

You can manage or disable cookies in your browser settings.

13. Children’s Data

We collect children’s data only when necessary for care provision, and with appropriate legal authority or consent from parents/guardians. We take extra measures to safeguard children’s rights and privacy in accordance with child protection legislation.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify users through our website or directly, where required.

Last Reviewed: [Insert Date]

15. Contact & Complaints

If you have any questions or concerns about how your data is handled, or wish to make a complaint, please contact our Data Protection Lead.

Data Protection Officer
TS Healthcare LTD
📧 Email: admin@tshealthcare.co.uk
📞 Phone: 01902 271 956

You also have the right to contact the Information Commissioner’s Office (ICO):
📍 Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
🌐 www.ico.org.uk