Registered Manager – Specialist Supported Living & Community Services
£37,000–£40,000 per year
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About the role
TS Healthcare is expanding into specialist supported living across the West Midlands, covering forensic and secure hospital step-down, adult mental health rehabilitation, MAPPA and high-risk offender accommodation, and prison-to-community resettlement.
This is a dual role. You'll hold CQC registration and carry full regulatory and operational accountability for the service, and you'll be out building relationships with commissioners to bring referrals in. This isn't a compliance-only post – growing the service is part of the job, not an add-on.
This is a genuine opportunity to shape a new service from the ground up and be the person both the regulator and the commissioners deal with directly.
This is a dual role. You'll hold CQC registration and carry full regulatory and operational accountability for the service, and you'll be out building relationships with commissioners to bring referrals in. This isn't a compliance-only post – growing the service is part of the job, not an add-on.
This is a genuine opportunity to shape a new service from the ground up and be the person both the regulator and the commissioners deal with directly.
Responsibilities
- Hold CQC registration and carry full regulatory accountability for the service, including inspections and ratings.
- Lead safeguarding and risk management for complex, forensic and high-risk cases, working within multi-agency frameworks including MAPPA.
- Build and work commissioner relationships across NHS ICB, local authority and probation to bring in referrals for the service.
- Convert enquiries into placements – qualifying referrals, matching to capacity, and closing them out.
- Contribute to or lead tender and framework submissions to win new contracts.
- Manage and develop the staff team – recruitment, supervision, training and performance.
- Own incident reporting, complaints and safeguarding escalation, closed out within policy timescales.
- Run safer recruitment properly on every hire, with registration checks independently verified.
Requirements
- Level 5 Diploma in Leadership for Health and Social Care or working towards it with a clear completion date.
- Minimum 2 years' experience as a Registered Manager or Deputy Manager in supported living, complex care or mental health services.
- Working knowledge of CQC standards, KLOEs and the inspection process.
- Experience managing individuals with forensic history, MAPPA involvement, severe mental illness or offending backgrounds.
- Confident, credible communicator with NHS, local authority and criminal justice commissioners.
- Understanding of safeguarding, risk management and multi-agency working (MAPPA, MARAC, CPA).
- Full UK driving licence and access to a vehicle
Desirable:
- Existing relationships with West Midlands ICB, local authority commissioning teams or probation services.
- Experience contributing to or leading tender submissions.
- Registered Nurse (RMN) or clinical background.
- Experience opening or mobilising a new service or registration.
- Previous P&L or budget-holding responsibility.
What We Offer
- Annual Leave – 28 days per year including Bank Holidays.
- Shape a New Service – A genuine opportunity to help build TS Healthcare’s specialist supported living service from the ground up.
- Senior Regulatory Responsibility – Hold CQC registration and take a leading role in the regulatory and operational direction of the service.
- Strategic Influence – Work directly with commissioners across NHS ICBs, Local Authorities and Probation services to develop referral pathways and grow the service.
- Service Development – Contribute to new placements, tender opportunities, framework submissions and the expansion of specialist supported living provision.
- Leadership Opportunity – Lead and develop the staff team through recruitment, supervision, training and performance management.
- Complex Care Experience – Work across specialist areas including forensic and secure hospital step-down, adult mental health rehabilitation, MAPPA and high-risk offender accommodation, and prison-to-community resettlement.
- Professional Impact – Be a key point of contact for both regulators and commissioners while helping shape the long-term direction of the service.