Care Coordinator (Wrexham)
About the role
Responsibilities
Staff Scheduling & Rota Management
Create and manage staff rotas to ensure all care visits are covered
Respond to last-minute absences or changes and reallocate staff as needed
Client Care Planning
Develop and update individual care plans in collaboration with clients and families
Conduct client assessments and regular care reviews
Supervision & Support of Care Workers
Provide ongoing support and guidance to care staff
Conduct spot checks, supervisions, and performance reviews
Communication & Liaison
Act as the first point of contact for clients, families, and staff
Liaise with healthcare professionals and social services as required
Compliance & Record Keeping
Maintain accurate records of care delivery, rotas, incidents, and staff performance
Ensure documentation meets CQC standards and internal policies
Training & Onboarding
Support the induction of new carers and arrange mandatory training
Monitor staff training compliance and arrange refreshers when needed
Emergency Cover & On-Call Duties
Participate in the out-of-hours on-call rota (if applicable)
Step in to cover visits when necessary to maintain continuity of care
Quality Assurance
Monitor service delivery through client feedback and audits
Address complaints and incidents in a timely and professional manner
Recruitment Support
Assist in recruiting care staff, including interviewing and shortlisting candidates
Ensure all new hires meet safeguarding and regulatory requirements (e.g., DBS checks)
Health & Safety
Identify and manage risks in care delivery
Ensure all staff adhere to infection control, safeguarding, and health & safety policies
Requirements
Minimum 1 year experience in a similar role
Knowledge of domiciliary care sector
Strong organisational and IT skills
Full driving license